Eunice Ng's Intro & Expectations

Hi Max and all my classmates!

It's been a looonnggg time since I've written a blog post, or used a blog, for that matter... But anyway, here's a little bit about myself.

I am 19 this year, female, in Mass Communication, specialising in Journalism. Currently, I am taking Print, Photo and TV Journalism, and hope to pursue a career, in well, journalism, in the future. I really love writing and production, and it always amazes me when I think about how many words there are in the world, with millions of possibilities of stringing them together, often with very varied results.

I have a few hobbies, such as making music, and listening to music, reading or just relaxing. I am very devoted Christian, and love my family a lot, and sometimes, I don't feel like a normal teenager at all, but that's another story...

Anyway, I signed up for Customer Service Communications hoping to learn more about serving customers, and some good pointers or tricks I can learn to make people happy. Having worked in the service sector before (I served ice-cream at a stall), I was taught a bit about customer service, and thought that it would be useful in the future to learn a bit more, so I can use the skills someday...

Some of my expectations for the module include:
- Learning about customers' needs and expectations in an average setting of say, a restaurant or a shop
- Learning how to serve customer's more than what they expect, or just serving them well enough for them to come back
- Learning how to make customers happy
- Learning how to find out about their needs and wants without having to probe too much, but already naturally knowing
- Learning how not to offend customers
- The basic steps to good customer service (for example, is there a method or procedure to follow?)
- Learning how to serve customers in a way that they not only remember me, but also my company/brand

Ok well, that's all I can think of for now... So cheers!

Eunice Ng