Lessons as per normal this Friday

Hi folks, I would like to have a preview of your production, especially those of you who are ready to submit. See you on Friday.

In reponse to Eunice's question: yes do come formally for the presentation to explain the rationale of your production and articulate what you intended to achieve through the production. I'm very curious on the "how" aspects of your production in being able to achieve the intended objectives.

DEADLINE EXTENSION FOR VIDEO

Hallo my classmates!

This is a relay of a message by Max. The CSC video deadline is extended to BEFORE next Friday, 7 August 2009. We present our videos on FRIDAY, 7 AUGUST 2009. Thanks! :)

Ohyes, Max, are we supposed to dress formally on that day?

Eunice Ng with Xin Mun's account hahaha...

Hello Max, here's my group's idea. (:

Our design intent
- Demonstration of Good VS Bad Customer Service, with a touch of humour

What is the relevant take away?
- People learn what is the 'rights' and 'wrongs' of customer service

How do we intend to do that?
- Spoof video via "lip-syncing"

Our roles?
TBC! :D

More elaboration will be added when the script and stuff is finalised. Thanks! (:

CSC Video Production assignment

Hi Max, this is Michael here.

We have just finished our production today, and here is a brief summary of the plot:

- Our team decided on shooting a scenario of good customer service vs bad customer service.
- The stall with good customer service is seen drawing a lot of customers while the one with bad service is almost empty and the owner is not even bothering to do anything about it.
- The boss of the personnel with bad customer service comes out and gives the personnel a good dressing down, and leaves him to 'emo' out.
- The personnel from the competing shop sees him and offers to help him turn the business around.

The ending is a secret. ;)

Production done by:

- Irah
- Yang Leng
- Kit
- Michael

H E L L O M A X

hi max is there class today btw?

Production Skeleton overview

Hello max and this would be our team's overview

Our approach

• Mixture of role play and interview
• Get hold of a experienced customer service person and make comparison topped up with some comedy via the role play

What we want to achieve after the viewer watched our production

• We want the audience to get the real meaning of customer service
• How important customer service will be when we are exposed to the society
• What characteristics of customer service will benefit you

How are we going to achieve that

• Direct interview with a customer service specialist
• Getting opinion from the public
• Getting real life examples

Our roles

• Adi - host
• Bonnie - Wanabe customer service person(based on role play)
• Ahmad - camera/video maestro
• Samuel - interviewer

thats all for now =)

t

Group 2 Final Project! :D

Hello Mr Lam!

Here is our idea for the final video project.

Our design intent
- Spoof of "The Noose" (which happens to be a spoof of TV news)
- Titlted "The Soose" (stands for Service of Our Singapore Enterprise)
- We aim to convey negative aspects of customer service in Singapore
- In our spoof, we may include segments of "the noose" to eliminate assumptions in case people don't know what the noose is.

What is the relevant take away?
- People learn from "The Soose" about what kind of customer service is bad and such.

How do we intend to do that?
E.g.
- News Anchor will talk about the rising level of customer complaints among Singaporeans
- Cut to different reporters interviewing Singaporeans complaints.
- We will do this through enactments, role plays etc

Our roles?
- To be confirmed
- We will also seek help from other friends to help us act.

Thank you! :D

With lots of love and smiley faces,
Alfred Chua
Elaine Chai
Lum Xin Mun
Eunice Ng

Hi guys,

anybody know if the complaint letter assignment due tomorrow?
*blur*

Thanks! (:

Michelle

Cant find ur pigeon hole =(

Heloo max, i couldnt find ur pigeon hole on friday thus cant submit the philosophy assignment. Il attach the assignment here first and will submit it to the pigeon hole as soon as i know the exact hole, will it be ok o.o?

but how do you attach an attachment here ==?or is it possible to send u via email?if you may i have your email address?

Lessons as usual ...

*sigh* not enuf support. While the idea is good, we need more buy in, so lessons as usual ... assignments can be delayed till next week no prob.

RE: hi max

i agree with sharon too! :D

*anyway, when is the assignment "customer service philosophy" due?